Terms & Conditions

Guarantee:  We guarantee the quality of our craftsmanship.  Defective merchandise or goods damaged in transit will be replaced.  Simply call our customer service team at 800.835.0664 if you have an issue with your order.

Quick Quote Program: We welcome the opportunity to provide you with a quick quote. Simply give us a call, or fax in a sample of your emblems and we will prepare your quote in less than an hour.

Sample Program: If you are interested in ordering from U.S. Awards we are willing to provide a FREE sample. This will provide you the confidence that the quality, design and colors meet your expectations.

Minimum Order: There is a $50.00 minimum order requirement for all orders.

Telephone Orders: We welcome and encourage telephone orders. Our customer service team works closely with the production floor, and is able to answer your questions quickly and promptly. We recommend you submit written confirmation of telephone orders.  Please confirm your orders in writing.  We cannot be responsible for errors made on orders placed by telephone.

Our customers: U.S. Awards is a U.S. chenille manufacturer that provides chenille emblems and other awards to schools and school related organizations.  We also serve the specialty advertising market.

Invoicing: Invoices are mailed via the U.S. Post Office the next business day following shipment.

Terms: Orders accompanied with a school purchase order are billed at net 30 day terms. Other forms of payment include MasterCard, VISA, prepayment, or a written guarantee of 30-day payment from the school.

Completion Time: U.S. Awards provides industry leading delivery which can vary according to the season. All orders are shipped via UPS Ground unless express service is requested. Express service consists of UPS-Next Day Air, UPS-2nd Day Air and UPS-3 Day Air.

Cancellation: An order can be cancelled up to the time production is begun. In the event an order is cancelled subsequent to production, but prior to shipment, you will be responsible for all costs incurred up to the date of cancellation.

Discount pricing: For large chenille emblem orders exceeding 288 pieces, please call for a custom quote!