FAQs

I’m a new customer, can US Awards match my emblems exactly?

Absolutely!  Matching your school’s design and color is very important to us.  With U.S. Awards your tradition is intact  and matching emblems allows you to save money by not having to replace your current inventory.  We will make a sample of your emblem for free, and return it to you in 5 business days.

Your Options:  How do I provide my existing design to US Awards?

Mail us your emblem.  Send your emblem to U.S. Awards, PO Box 1537, Pittsburg, Kansas 66762.  Or, make a copy of your emblem and email it to customerservice@usawards.com along with a description of the colors.

 

How are US Awards chenille emblems measured?

The industry standard is that chenille emblems are measured from top of chenille to the bottom of chenille.  The felt backgrounds are not included in the measurement.  The size of the emblem is typically in exact inches

 

How can I order from US Awards

We always enjoy talking directly with our customers.  Our customer service representatives can quickly lead you through the ordering process.   We also accept orders via fax or email.   You may access our downloadable order form here.

 

Does US Awards send out order confirmations?

Yes, you will receive a detailed confirmation via email within 24 hours.  When your order is shipped you will received an emailed notification including the expected delivery date and the tracking number .

 

Can I get a sample of my emblem?  What is the cost?

Yes, you can get a sample of your emblem for free.  Simply mail us your letter, or take a photocopy and fax or email us the design.

 

How long has U.S. Awards been in business?

U.S. Awards has been in business since 1953, and is one of the premier chenille manufacturers in the country. We provide jobs to American craftsmen making letters right here in the Heartland.

 

Why order from U.S. Awards?

Customers have been ordering from U.S. Awards for decades because of our consistent quality, fast turnaround and our ease of doing business.

 

How do I place a reorder?

Reorders are very easy!  Simply call our 800 number and we will insure your emblems are matched exactly.

 

When should I place an order?

Many schools choose to place their order for a full year during the summer or at the beginning the school year for letters, numerals, academic awards, and certificates.   Patches for championships and playoff events, of course, can’t be ordered in advance.

 

What if I need special turnaround to meet a banquet date?

Nothing makes us happier than knowing that your letters are there when the student athlete is being recognized.  Occasionally a customer gets in a bind and needs a favor.  Give us a call, and if possible we will do everything in our power to meet your needs.  This is when U.S. Awards shines!

 

Is there a U.S. Awards representative that can come to my school?

We do have representatives across the country.  However, many customers contact us directly at our offices in Pittsburg, Kansas.